General
Which electricity price is used in notifications?
Notifications for tomorrow's electricity prices and high electricity prices use the spot price.
EV notifications are calculated with the total electricity price, which is roughly the price you pay. You can set it in Settings → Fees in the app.
EV notifications are calculated with the total electricity price, which is roughly the price you pay. You can set it in Settings → Fees in the app.
Why does the notification show a different price than the chart?
Price notifications always show the spot price, so they can differ from the chart. For the chart you can choose spot price, spot price incl. VAT or total electricity price. You set that in Settings → Fees in the app.
Tomorrow's electricity prices
When are notifications for tomorrow's electricity prices sent?
If you've selected Every day, the notification is sent as soon as tomorrow's prices are released, usually around 13:00.
If you've selected a price level, you only get the notification when tomorrow's highest price reaches it.
If you've selected a price level, you only get the notification when tomorrow's highest price reaches it.
High and negative electricity prices
When are high electricity price notifications sent?
They're sent 1 hour before the spot price reaches your level.
When are negative electricity price notifications sent?
They're sent 1 hour before the spot price turns negative.
Why does the notification for high or negative electricity prices also show times when the price is above or below the threshold?
If the price goes back within your level for a short while and then crosses it again, we include that time in the notification, so you don't get more notifications than necessary.
EV charging
When is the EV charging notification sent?
It's sent 1 hour before your usual charging time if it's cheaper to wait. You only get a notification when the saving from charging later today or tomorrow is higher than the minimum saving you've chosen.
Does the calculation use my settings and times?
Yes, the calculation uses your EV settings: battery capacity, charger, charging levels and the times you've chosen. You can set them in Settings → Saving tips → EV in the app.
Why don't I get notifications some days?
No notification is sent if you'd save less than your chosen minimum saving. If you're still not getting any, try Fix notifications.
Issues
I'm not getting any notifications
It may be because the price didn't reach your level. If you're still not getting any, try Fix notifications in Settings → Help.
I'm getting notifications for the wrong price area
Try using Fix notifications in Help in the app, or toggle the notification off and on again.